How We Handle Maintenance at TrueDoor

Maintaining a rental property can be a daunting task, especially for landlords. At Truedoor Property Management, we understand the challenges landlords face when it comes to property maintenance. That’s why we’re excited to share some important updates about our maintenance process. In this blog, we’ll walk you through the changes and improvements that aim to make your property management experience smoother and more efficient.

**Maintenance Hotline: Available 24/7**

One of the standout features of our service is our Maintenance Hotline. It’s available 24/7, ensuring that residents can report maintenance issues at any time of the day or night. What sets us apart is that when tenants call the hotline, they’ll always speak to a real person who understands maintenance. No automated systems here! This personal touch ensures that residents’ concerns are heard and addressed promptly.

**Work Orders: Tracking Progress Made Easy**

Every maintenance request made through our hotline generates a work order in our Owner Portal. This online platform serves as your one-stop-shop for monitoring the progress of maintenance requests. It allows you to keep track of each issue, ensuring transparency and easy communication between you and our team.

**$500 Maintenance Limit: Hassle-Free Repairs**

For necessary repairs that fall under the $500 limit, we automatically move forward to fix the issue. You’ll receive a courtesy email notifying you that the repair is being scheduled. This streamlined process takes the burden of small repairs off your shoulders, allowing you to focus on more critical aspects of property management. And if you ever have questions about a scheduled repair, our team is just a phone call away.

**Repairs Over $500: Your Approval Matters**

We believe in transparency, especially when it comes to more significant repairs. For any repairs exceeding the $500 limit, we seek your approval. This ensures that you have full control over the repair process, making informed decisions about your property.

**Handling Emergencies Swiftly**

In California, there are habitability laws that require landlords to maintain rentals in a habitable condition. This includes addressing issues like heat, water, sewage, electricity, necessary appliances, and safety concerns promptly. Our maintenance system is designed to handle emergencies swiftly, even outside regular business hours. We prioritize protecting your property and ensuring tenant satisfaction. In the case of an after-hours emergency, we’ll contact you the very next business day to discuss the situation.

**Essential vs. Non-Essential Maintenance**

As successful property owners, it’s crucial to address issues that affect the usability of your property. If your rental was leased with specific appliances or amenities, they must remain in operable condition throughout the lease term. Our team is here to help you navigate essential maintenance and ensure your investment remains in top shape.


At Truedoor Property Management, our goal is to make property management hassle-free for you. These updates to our maintenance process are designed to enhance your experience as a landlord. We hope this blog has shed light on how we’re streamlining our maintenance process to keep your property in great condition while giving you peace of mind. If you have any questions or need more information, please don’t hesitate to reach out. Thank you for choosing Truedoor Property Management for your property management needs.