Trusted by Our Happy Clients
This review is specifically regarding the maintenance dept. Octavio has a great team of people helping him solve any maintenance issues that come up quickly and effectively. They are knowledgeable in their trade, courteous, timely and thorough.
Thus far have had a terrific experience with all the representatives at TrueDoor. I have recently had to deal with an insurance claim and have been working with Jose. Jose is an effective communicator and exhibits patience and always a willingness to help. Incredible asset to TrueDoor.
Jeff is responsive knowledge and very helpful.
Moving in was very smooth and had great communication throughout the entire process. Combined with the application makes renting a lot simpler
Response from the owner: Thank you for the kind words, Jared! We are delighted to hear that your move-in process went smoothly and that you found our communication to be top-notch. We strive to make renting as simple as possible for our tenants. If you ever need any further assistance, please don't hesitate to reach out. Thank you for choosing us!
I was having a plumbing issue but from the moment I emailed with Jose the maintenance manager everything was taken care of in a timely manner. I cannot express the gratitude I have for all the help Jose has offered with his timely responses, quick thinking and wonderful communication skills. I could only hope that people could learn a thing or two from him in great customer service and management.
Response from the owner: Thank you for your kind words, Heather! We are delighted to hear that Jose was able to promptly assist you with your plumbing issue. We truly appreciate your feedback and are grateful for the recognition of Jose's exceptional customer service and management skills. He's a great addition to our team!
Response from the owner: Thank you for the 5-star rating, Josh! We appreciate your support and are pleased to hear about your positive experience with our team.
They have been my Property Managers for many years. They are on top of every issue. Jeff Macatangay is always on top of our maintenance issues. Thanks Jeff!
Response from the owner: Thank you for the kind words, Karen! We're glad to hear that you've had a positive experience with our property management services. Our team, especially Jeff, is committed to addressing maintenance issues promptly. We appreciate your feedback and your continued trust in TrueDoor's team!
Working for Truedoor management company has been great for me, octavio has guided me through the process of working here and he has been exceeded all my expectations. He goes above and beyond always. Im great full for having came across this company
Response from the owner: Thank you for sharing your experience with us, Edgar! We are thrilled to hear that you have been enjoying working with us and that Octavio has been such a positive influence on your experience. We truly appreciate your kind words and are grateful to have you on our team. Thank you for being a part of TrueDoor Property Management!
setting an appointment to view the property was quick and easy. on appointment day i met with Crystal, she is so sweet and i felt the positive vibes right away. i was only interested in viewing 1 of the properties available but she asked if i was open to viewing 2 other properties available since we were already there, so of course i was open to it. i ended up loving one of the other available properties she showed us, so i submitted an application right away. the process was super simple. Crystal was very helpful in answering any questions i had along the way!Once approved, the property manager Alex called to congratulate me & went over everything before sending over the lease agreement. on move in day i met with Alex & she was also so sweet and kind enough to welcome me and review everything with me that i needed to know. both ladies have been so sweet & so attentive to any questions that have arised! it’s been a great move-in experience
Response from the owner: Thank you for sharing your experience with us, Cruz! We are thrilled to hear that setting an appointment to view the property was quick and easy for you. We're glad that Crystal provided such a positive experience and was able to show you other available properties that you ended up loving. We appreciate your kind words about our team members Crystal and Alex, and we are here to help with any questions you may have in the future. We're so happy to hear that you had a great move-in experience!
TrueDoor’s maintenance staff is very attentive and took care of us on recent roof repair/water damage.
Response from the owner: Thank you for your kind words, Mike! We're thrilled to hear that our maintenance staff was able to take care of your recent roof repair and water damage promptly. We appreciate your feedback and are here to help with any future needs.
Great experience with Mahir and all Truedoor members.
Response from the owner: Thank you for your kind words, Kaela! We're thrilled to hear that you had a great experience with Mahir and the entire Truedoor team.
I'm a roofing vendor for Truedoor Property Management, we do mainly commercial roofing and some residential work as well. I have to say I really appreciate working with Jose and Jeff they are some of the most professional Maintenance coordinators that I have ever worked with. I believe that in business work flows smoothly when there's a mutual working relationship. Thanks guys!
Response from the owner: Thank you for your kind words, Jorge! We are thrilled to hear that you have had such a positive experience working with our team members, Jose and Jeff. We believe in fostering strong working relationships, and we are grateful for the opportunity to collaborate with you on roofing projects. We look forward to continuing our partnership. Thank you for choosing TrueDoor Property Management!
Anytime items have occurred and reported they are addressees immediately and resolved in a timely manner.
Response from the owner: Thank you for your kind words, Robert! We truly value your feedback and are glad to hear that any issues reported were addressed promptly. Your satisfaction is our top priority.
We have used True Door Property Management for the past 13 years for our rental property. We don't live locally, so it's nice to know how well they manage our property. Jeff Macatangay, Maintenance Coordinator, is especially helpful when issues arise. Problems are solved quickly and we don't have to worry about our tenants.
Response from the owner: Thank you so much for sharing your experience with TrueDoor Property Management, Janet! We are thrilled to hear that you have been satisfied with our services for the past 13 years. Our team, including Jeff, takes pride in providing excellent maintenance support and ensuring that your property is well taken care of, even from afar. We appreciate your trust in us and look forward to continuing to serve you and your tenants well.
My experience renting from Truedoor has been awesome. They have been attentive, responsive, and accommodating. Any maintenance issues or concerns I have had were addressed promptly and efficiently.Deanne and Mahir have both shown a genuine interest in ensuring that my living experience is comfortable and enjoyable. Their professionalism and communication skills have made me feel valued as a tenant.Thank you 🙏🏻
Response from the owner: Thank you so much for taking the time to share your wonderful experience with us, Lisa! We are thrilled to hear that you found our team attentive, responsive, and accommodating. Providing excellent service to our tenants is always our top priority, and we are delighted that Deanne and Mahir were able to make your living experience comfortable and enjoyable. If you ever have any further maintenance issues or concerns, please do not hesitate to reach out. Thank you for being a valued tenant!
Jose has been keeping me informed throughout the restoration for a water damage issue that I had with my rental. I appreciate his responsiveness and diligence in making sure that things were moving along with the claim and the repairs.
Response from the owner: Thank you for your kind words, Chris! We are glad that Jose could assist you throughout the restoration process. Our team always strives to be responsive and diligent in handling any issues that may arise. We appreciate your feedback and are here to help with any future needs.
I have received a response from my online maintenance request within 24 hrs. All service personnel have been prompt courteous and professional
Response from the owner: Hello Lisa, Thank you for sharing your experience with our maintenance team! We truly appreciate it.
I've had nothing but positive experiences with Jose Gomez from TrueDoor Property Management. They are incredibly timely in their responses and always maintain a high level of organization. Whether it's handling maintenance requests or managing tenant communications, they do everything with professionalism and efficiency. I highly recommend their services to anyone looking for reliable and effective property management.
Response from the owner: Thank you for sharing your wonderful experience with us, Zoila! We are thrilled to hear that you appreciate our timely responses and organizational skills. We always strive to maintain professionalism and efficiency in all aspects of our property management services. We are grateful for your recommendation and look forward to continuing to provide you with reliable service.
Jose was awesome for helping us out with a lengthy maintenance project. Our communication was clear, and he always responded on time to keep us in the loop. Thanks, Jose.
Response from the owner: Thank you for your kind words, Mahfuzun! We're thrilled to hear that Jose provided excellent service and helped with your maintenance project. Clear communication and timely responses are top priorities for us at TrueDoor Property Management. We'll be sure to pass along your thanks to Jose!
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