Who to Trust?

How to Spot Trustworthy Property Managers

Don’t hand those keys over to just anyone.

Just like your other investments, rental properties perform better with professional management. When it’s time to decide who to trust with an asset worth hundreds of thousands of dollars, it only makes sense to take a careful look to avoid unscrupulous property managers. Will your property manager be as anxious to get your property rented as they are to take your management fee? Will they answer the phone? Is your deposit trust account in good hands? Are they looking out for your legal protection?

Here is what you need to look for…

Transparency. Whether you want to be hands-off or know every detail throughout the leasing cycle, demand that all information be available to you around the clock. You should be able to know 24/7 what is happening with your properties—marketing activity, applicants, tenant changes, rent status, maintenance needs and overall property condition. TrueDoor Property Management provides on-demand online reporting on all activity and financial reports, as well as responsive support through your property manager, accounting and maintenance representatives.

Clear Terms. Your property manager should clearly explain the terms of your agreement, what is included in the management of your property and what you can expect at each stage of the leasing cycle. A professional property manager will be happy to take the time to answer all questions to your satisfaction. TrueDoor Property Management explains everything up front and helps you know what to expect throughout the process.

No Hidden Costs. A leasing fee and a monthly management fee are standard in the industry, and all costs should be clear up front. Remember, do-it-yourself and discount property management services can cost you in the long run in longer vacancy times and costly mistakes. When fees are waived or reduced, too often the level of service for your investment is reduced as well, which can hurt your returns. At TrueDoor Property Management, we are committed to clear pricing, no hidden fees and the highest level of service.

High Standards. At TrueDoor Property Management, we hold ourselves to a higher standard, as members of NARPM (National Association of Property Managers) we adhere to the standards and ethics as set by this guiding organization. You shouldn’t settle for anything less.

References. You have a right to ask for references—who else uses the property manager? Don’t cut corners when entrusting your investment property to a management team. TrueDoor Property Management is trusted by thousands of individuals, investors, tenants, brokers, and institutions across Orange County, including Freddie Mac, Fannie Mae, Chase Bank and several more of the nation’s largest banks and mortgage servicers.

While it’s true that some property managers may give the industry a bad name, remember that real, professional property management always means high ethical standards, experience and quality service.